BMO Center Frequently Asked Questions
Alcohol cannot be brought into the BMO Center. All guests must be age 21 or older and provide legal identification to purchase alcoholic beverages at the BMO Center. Alcohol purchases are cashless and are limited to two (2) beverages per buyer. Management reserves the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of management.
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities. Service animals are welcome inside the building and must remain on a leash or in a harness at all times. Please indicate when buying tickets if you intend to bring a service animal to the building so an aisle seat may be reserved for you. For further questions, please call 815-968-5222.
Bags no bigger than 8.5" x 11"
- Clear bags 12" x 6" x 12" are approved
- Only clear drawstring bags 12" x 12" are allowed in
- Diaper bags allowed (must be accompanied with children)
For more the most up-to-date Box Office information, including hours and ticket purchasing procedures, visit the Box Office Information page. Hours subject to change and will vary per season and event days.
The BMO Center Box Office is located at the corner of South Main & Elm Street in downtown Rockford. Guests may purchase tickets over the phone at (815) 968-5222, or online at www.thebmocenter.com or Ticketmaster.
Any questions and concerns can be directed to 815-968-5730.
Accessible Seating is available upon request and subject to availability. Accessible locations are reserved for patrons with disabilities, with fixed seating for one companion located immediately adjacent to each accessible space. These seats may be released for general sale when all other available seating have been sold. To purchase accessible seating, please contact the BMO Center Box Office at (815) 968-5222 during regular business hours or click here to contact us.
Restrictions on the use of still and video cameras vary by event. The event producer and tour determine this policy. Guests should contact the BMO Center Box Office at (815) 968-5222 for the policy prior to the event for all touring shows. Cameras are permitted at Rockford IceHogs games.
Professional cameras with detachable lenses are prohibited at all BMO Center events unless accompanied by appropriate and approved media credentials. Cameras with lenses that are more than 55mm are NOT allowed. Video cameras and audio recorders are also prohibited in the BMO Center unless specifically approved. All media should contact the BMO Center Marketing Department at (815) 968-5600 for appropriate media credentials or email contact@asmrockford.com.
Concessions purchases are cashless. Guests may purchase concessions with a credit card, debit card, or gift card (Visa and MasterCard). There are no operating ATMs on-site.
There is a variety of food and beverage choices available at the BMO Center through our concessionaire, Savor. Savor is a leader at managing food and beverage concessions at high-volume sports, entertainment and convention venues in North America.
For more information about Savor please visit their website, www.savorsmg.com.
At this time, the concessions do not offer gluten-free options. There is vegan ice cream available for purchase in the Ice Box Market Grab and Go.
Any child under the age of one (1) years old typically does not require a ticket to most BMO Center events. The event producer and tour determines this policy. Please check with the BMO Center Box Office at (815) 968-5222 before purchasing tickets. Any child who enters without a ticket must share a seat with an accompanying adult.
For detailed directions to the BMO Center, visit the Parking and Directions page. If you need further assistance, please call the Box Office at (815) 968-5222.
Doors typically open one hour prior to all events. Some shows may vary. Please contact the BMO Center Box Office for specific door opening times at (815) 968-5222 or check the BMO Center's social media for Know Before You Go posts, which are posted 1-2 days before every event, excluding IceHogs games.
For the safety and enjoyment of all guests attending events at the BMO Center, the following behavior or activities are grounds for refusal of entry or eviction (and possibly arrest) from the BMO Center.
- Use of profanity or any offensive language.
- Possession of illegal or unauthorized items
- Obscene or indecent clothing.
- Smoking inside the building.
- Standing on seats or chairs.
- Appearing overly intoxicated.
- Entering or attempting to enter any "off limits" areas such as the playing surface, stage area, backstage or a restroom of the opposite sex.
- Participating in a fight or verbally abusing, threatening or intimidating other guests or arena employees.
- Throwing of any objects or projectiles at employees, guests, or performers; in seating areas, from balconies, ramps, stairwells or any other area; and onto the ice, stage, or performance area.
- The BMO Center reserves the right to evict individuals for any other behavior deemed unacceptable.
Small signs are allowed but larger signs with sticks or poles are not permitted. Banners and signs may not be hung or fastened anywhere in the arena, may not be commercial in nature or obscene, and should not cause any disturbance with other guests. The BMO Center reserves the right to remove or deny entry of any banner or sign.
To reach an audience member during a performance, call BMO Center Security at (815) 968-5730. We will do our best to reach your party. Please have the section, row and seat number where your party can be located.
Certified medical staff is available during all BMO Center events to assist guests. If a guest is in need of medical attention, please contact the closest BMO Center employee for assistance.
For all venue and show media or press inquiries, please call the box office at 815-968-5222 to be directed to the marketing department or email contact@asmrockford.com.
Group size requirements vary by show, although most family shows and sporting events require 10 to 20 people. Group reservations are not available through the Box Office, but can be made by calling the BMO Center Group Sales Department at (815) 847-6380 or email boxoffice@asmrockford.com.
For the safety of all fans, the aisles & stairways inside the arena should NOT be used while the puck is in play. We ask all guests to wait for a stoppage in play until moving to or from their seats. Failure or refusal to comply with this rule may result in ejection from the arena.
Please refer to our hotels & restaurants page or the Rockford Area Convention & Visitors Bureau at www.GoRockford.com for information on area lodging and nearby restaurants.
For items lost or left at the BMO Center during the event, please go to the Guest Services Center in the upper lobby on the concourse level near the elevator during an event. After an event, please contact BMO Center Security at (815) 968-5730. Found items should be turned in at the Guest Services Center.
Lost children/parents should immediately notify the closest BMO Center employee who will arrange search procedures.
Parking is cashless and is managed by ABM & the City of Rockford. For detailed parking information click here to visit the Parking and Directions page. If you need further assistance, please call the Box Office at (815) 968-5222.
For safety reasons, all guests are subject to search upon entering the BMO Center. In the event that prohibited items are revealed during the search, the guest will be permitted to dispose of the item or return it to their vehicle. The BMO Center reserves the right to confiscate any prohibited items and/or escort the guest from the building. The BMO Center will not safeguard any personal belongings or items of any type. Prohibited items include, but not limited to:
- Outside food or beverages.
- Glass/plastic/metal cans or bottles or any similar containers.
- Backpacks, coolers, baby seats or carriers.
- Air horns or any unauthorized noise makers, fireworks, confetti, silly string, streamers, helium balloons or laser pointers.
- Roller skates, roller blades, or roller shoes.
- Large banners or signs.
- Weapons of any kind (knives, firearms, pepper spray, pocket knives, etc.)
- Any other item deemed unacceptable by BMO Center management.
- Purses no bigger than 8.5" x 11". Clear bags 12" x 6" x 12" are approved. Only clear drawstring bags 12" x 12" are allowed in. Diaper bags must be accompanied with children. Strollers must collapse and be stowed under seat.
- Medical Bags - An exception will be made for medically necessary items after proper inspection at arena gates.
Once guests exit the building for any reason, smoking included, they may NOT re-enter the building with the same ticket. A new ticket may be purchased for re-entry.
There are no refunds or exchanges on tickets. Please check your ticket purchase via Ticketmaster or your point of purchase for accuracy before purchasing.
In the event of an event cancellation or date/time change, all refunds will process at the point of original purchase (meaning where patrons originally purchased their tickets from).
Ticketmaster is the BMO Center's official ticketing platform. "Scalpers," ticket brokers and on-line auction sites are not recognized ticketing agents of the BMO Center. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of the replacement tickets by the legal ticket holders. Additionally, if you lose tickets purchased through an unauthorized ticketing agent, the BMO Center is not responsible for replacement or any other accommodation.
We urge everyone to purchase tickets online at www.thebmocenter.com, Ticketmaster, or by phone by calling (815) 968-5222. Tickets can also be purchased in-person at the BMO Center Box Office, located at the corner of S. Main and Elm Streets in downtown Rockford. Hours will vary based on season.
Available upon request, subject to the availability of a qualified interpreter. Patrons requiring these services are encouraged to request them as soon in advance of the event as possible to ensure availability. Please contact the BMO Center Guest Services Manager at (815) 968-5600.
The BMO Center is a smoke-free facility, including electronic cigarettes and vapes. No smoking allowed on the premises of the venue.
Guests must possess a valid ticket at all times and are only allowed to sit in their ticketed seats. Any guest unable to produce a ticket may be ejected from the facility without refund. Guests who attempt to ‘sneak’ into the facility may be arrested and cited for evasion of admission.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our Customer Service Team.